Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Primary Source platform, including the Alvis mobile application, our website, web application, and related services (collectively, the "Service"), operated by Primary Source Labs, Inc. ("we," "us," or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Description of Service
Primary Source is a voice-driven knowledge management platform. The Service allows you to record audio, which is automatically transcribed and processed by artificial intelligence to generate structured written artifacts such as summaries, reports, key points, and follow-up questions. The Service may also generate spoken audio from your content. The Service also provides tools for organizing, searching, exporting, and sharing your content.
2. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when creating your account and to keep it up to date. You must notify us immediately at legal@primarysource.network if you believe your account has been compromised.
4. Our Intellectual Property
The Service, including its software, design, text, graphics, logos, and all other content not created by users, is owned by Primary Source Labs, Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand features without our prior written consent. All rights not expressly granted in these Terms are reserved.
5. User Content and Intellectual Property
You retain full ownership of all content you create or upload through the Service, including your audio recordings, and all AI-generated artifacts produced from your recordings (such as transcriptions, summaries, reports, and follow-up questions). We claim no ownership over your content.
6. License Grant
By using the Service, you grant Primary Source Labs, Inc. a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and transmit your content solely for the following purposes:
- Providing the Service: Processing your recordings, generating artifacts, synchronizing your data, and delivering the core functionality you use.
- Improving the Service: Analyzing usage patterns (such as feature usage, session duration, interaction patterns, and error rates) in aggregate or anonymized form to improve features, performance, and user experience. This license does not permit us to read, review, or analyze the substance of your recordings, transcriptions, or artifacts for any purpose. If we ever wish to use your content (even in anonymized or aggregate form) to improve the Service or for any other purpose beyond providing the core functionality, we will seek your explicit, separate consent. You may opt out of this usage-pattern analysis by contacting us at legal@primarysource.network.
We will not use your content to train or fine-tune AI models without your explicit consent. If we offer such a program in the future, participation will be entirely voluntary and require your affirmative opt-in.
This license terminates when you delete your content or your account, subject to the following: (a) with respect to content you have shared with others (see Section 7), the license continues to the extent necessary to maintain that shared content as long as it remains shared; (b) we may retain data as required by law or as described in our Privacy Policy; and (c) any aggregate or anonymized usage data derived under the "Improving the Service" purpose above, which by its nature cannot be re-identified, may be retained indefinitely.
7. Sharing and Collaboration
The Service provides features that allow you to share your content with others, including:
- Sharing with specific individuals via share links
- Sharing with groups or teams
- Making content publicly accessible
All sharing is initiated by your explicit action. When you share content, you understand and agree that:
- Recipients may view, copy, or save shared content. The Service does not impose technical restrictions on what recipients may do with content you share with them. Content shared via public links may be accessed by anyone with the link.
- You are solely responsible for the content you choose to share.
- You should consider the sensitivity of your content before sharing, particularly when making content available to groups, teams, or the public.
- We are not responsible for how recipients use content you have shared with them.
- Revoking a share link does not guarantee that previously shared content has not already been accessed, copied, or redistributed by recipients.
8. Acceptable Use
You agree not to use the Service to:
- Upload, record, or generate content that is illegal, obscene, defamatory, or that infringes on the intellectual property rights of others
- Harass, threaten, or intimidate any person, or promote violence or hatred against any individual or group
- Distribute malware, viruses, or any other harmful software
- Attempt to gain unauthorized access to the Service, other users' accounts, or any related systems or networks
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service in any way that could damage, disable, or impair its functionality or interfere with other users' access
- Use automated scripts, bots, or scrapers to access the Service without our prior written consent
- Resell, sublicense, or commercially exploit the Service without authorization
We reserve the right to remove content and suspend or terminate accounts that violate these rules.
9. Copyright Infringement and DMCA
If you believe that content available through the Service infringes your copyright, you may submit a notice of claimed infringement to our designated agent:
Primary Source Labs, Inc.
Attn: DMCA Agent
Email: legal@primarysource.network
440 N Barranca Ave #1042
Covina, CA 91723
Your notice must include: (a) a description of the copyrighted work you claim has been infringed; (b) a description of the material you claim is infringing and its location within the Service; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf; and (f) your physical or electronic signature.
Upon receiving a valid DMCA notice, we will remove or disable access to the allegedly infringing material and notify the user who posted it. That user may submit a counter-notification if they believe the removal was in error. We reserve the right to terminate accounts of repeat infringers.
10. Payments and Subscriptions
The Service may offer paid features through a credit-based system or subscription plans. Purchases are processed through the Apple App Store, Google Play Store, or our payment processing partner.
- Refunds for app store purchases are governed by the respective store's refund policy.
- Refunds for other purchases: If you cancel your account voluntarily, you are entitled to a refund for any unused credits remaining in your account at the time of cancellation. If your account is terminated by us for a violation of these Terms, no refund will be issued. Subscription fees already charged for a billing period in progress are non-refundable, except where required by applicable law.
- Subscription renewals are handled by the applicable app store according to its policies. You are responsible for managing your subscription through the app store.
- Pricing changes: We reserve the right to change pricing at any time. Price changes for existing subscribers will take effect at the next renewal period, and we will provide advance notice of any increase.
Nothing in these Terms limits any refund rights you may have under applicable consumer protection laws in your jurisdiction.
11. Termination
By you: You may stop using the Service at any time. You may export your data at any time before initiating deletion. To delete your account and all associated data, use the account deletion feature in the Service or contact us at legal@primarysource.network.
By us: We may suspend or terminate your access to the Service in the following circumstances:
- For curable violations: If we reasonably believe you have violated these Terms in a way that can be corrected, we will notify you and provide a reasonable opportunity to cure the violation before termination.
- For serious violations: For serious violations of Section 8 (such as illegal activity, distribution of malware, or threats to the safety of others), we may suspend your access immediately.
- For operational reasons: If continued access poses a risk to the security or integrity of the Service, other users, or third parties, we may suspend access with prompt notice and explanation.
- Service discontinuation: If we discontinue the Service entirely, we will provide at least 60 days' advance notice and an opportunity to export all of your data.
Data export on termination: If we terminate or suspend your account, you may request an export of your content (recordings, transcriptions, and artifacts) by contacting us at legal@primarysource.network within 30 days of termination. We will provide your data in a commonly used format, unless we are prohibited from doing so by law or a valid legal order.
Survival: Upon termination, your right to use the Service ceases. Sections of these Terms that by their nature should survive termination (including Sections 4, 5, 7, 10, 12–18) will remain in effect. The license granted in Section 6 terminates upon account deletion as described in that section.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI-generated content (including transcriptions, summaries, reports, and follow-up questions) is produced by automated systems and may contain errors, inaccuracies, or omissions. We do not guarantee the accuracy, completeness, or reliability of any AI-generated output. You are responsible for reviewing and verifying AI-generated content before relying on it.
AI-generated content provided through the Service is for informational purposes only and does not constitute professional advice of any kind, including but not limited to medical, legal, financial, therapeutic, or psychological advice. You should not rely on AI-generated content as a substitute for professional consultation. If you need professional advice, consult a qualified professional in the relevant field.
We do not guarantee uninterrupted or error-free operation of the Service.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMARY SOURCE LABS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
14. Indemnification
You agree to indemnify, defend, and hold harmless Primary Source Labs, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
15. Dispute Resolution
Informal Resolution: Before initiating any formal dispute proceeding, you agree to contact us at legal@primarysource.network and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration: If we cannot resolve the dispute informally, you and Primary Source Labs, Inc. agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service through binding individual arbitration. The arbitration shall be conducted by a single arbitrator under the American Arbitration Association's Consumer Arbitration Rules, in San Francisco, California (or, at your election, in the county where you reside). For claims under $10,000, the arbitration may be conducted entirely by videoconference or based on written submissions. We will pay all AAA filing fees and arbitrator costs that exceed what you would have paid to file a claim in court.
Small Claims Exception: Either party may bring an individual action in small claims court instead of arbitration, provided the claim falls within that court's jurisdiction.
Class Action Waiver: YOU AND PRIMARY SOURCE LABS, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to legal@primarysource.network within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other provisions of these Terms remain in effect. Opting out will not affect your ability to use the Service.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Nothing in these Terms excludes or limits any mandatory rights you may have under the consumer protection laws of your jurisdiction. If you are a consumer in the European Economic Area, United Kingdom, or any other jurisdiction with mandatory consumer protections that cannot be waived by contract, those protections apply to you regardless of the governing law provision above.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.
18. General
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms is not a waiver of that provision. These Terms, together with our Privacy Policy and any other policies or guidelines we publish and incorporate by reference, constitute the entire agreement between you and Primary Source Labs, Inc. regarding the Service.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms. We will notify you of any such assignment. Any assignment in violation of this section is void.
Notices. We may provide notice to you by email to the address associated with your account or by in-app notification. Notice is deemed received when the email is sent or the in-app notification is delivered. You may provide notice to us by emailing legal@primarysource.network. It is your responsibility to keep your email address current.
Force Majeure. We will not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure outages, pandemics, or failures of third-party service providers.
19. Contact Us
If you have questions about these Terms, please contact us at:
Primary Source Labs, Inc.
Email: legal@primarysource.network
440 N Barranca Ave #1042
Covina, CA 91723